FAQs Page

Our FAQ page is here to answer all your questions from order placement to skincare advice. Did you not find an answer to your question? 
Say hello on hello@superduperbody.com. We love hearing from you.

General Questions

What is Super Duper Body?

Super Duper Body is a holistic brand committed to nurturing well-being. We prioritize purity, efficacy, and inclusivity, using carefully sourced natural ingredients. Our products celebrate diverse beauty, catering to various skin types and tones. Sustainability is key, with eco-friendly packaging reflecting our commitment to both individual and environmental health. Join us in redefining skincare as a joyful celebration of your unique beauty.

Where is Super Duper Body made? 

Super Duper Body is proudly crafted and developed in Belgium, blending quality and expertise to bring you a skincare experience that's truly exceptional. Our entire range is meticulously crafted in Belgium, ensuring the highest standards of quality and effectiveness in every product. Experience the excellence of skincare made with care in the heart of Europe.

Does Super Duper Body test on animals?

Super Duper Body is committed to cruelty-free beauty. We take a stand against animal testing, ensuring that our products are developed with love and care, without any harm to our furry friends. 

What kind of packaging does Super Duper Body use for their products? 

Super Duper Body is dedicated to sustainability. Our packaging predominantly utilizes glass, metal, and cardboard, minimizing the use of plastics and because these are highly recyclable. We believe in reducing environmental impact and strive to keep plastics to a minimum, aligning with our commitment to a greener, healthier planet. 

How can I get a discount for my purchase?

Sign up to our newsletter for a discount on your first purchase. Or, boost your savings by sharing some love – submit a review with a picture on our product page and receive a discount code in your mailbox. 

How can I contact customer support?

At Super Duper Body, we're always here to connect with you. Whether you prefer digital or traditional communication, we've got you covered! 
Contact Options: 
1. Email Support: Feel free to drop us an email at hello@superduperbody.com . Our dedicated support team is ready to assist you and will respond promptly during our business hours.
2. Instagram Messaging: Connect with us on Instagram @superduperbody! Send us a direct message, and we'll be delighted to help you with any inquiries or information you may need.
3. Website Messages: Navigate to our website www.superduperbody.com and use the chat feature to send us a message. Our team is available to assist you during business hours, ensuring you get the support you need conveniently.
4. Postal Love Letters: We appreciate the charm of handwritten letters! Send your love letters, inquiries, or any correspondence to our postal address: Laboratoire Polygone CommV - Super Duper Body - Rooststraat 6, 1860 Meise, Belgium. We value every form of communication and look forward to hearing from you. 

What are your business hours?

Business Hours: Our customer support team is available to assist you from 9:00 AM to 5:00 PM, Monday through Friday. During these hours, we are ready to address any inquiries or concerns you may have. Package Processing: to ensure timely delivery, our packages are carefully prepared between 3:00 PM and 5:00 PM every business day. This allows us to dispatch your orders promptly, providing you with the efficiency and reliability you expect from our Super Duper Body team. We appreciate your understanding and cooperation with our business hours. Should you have any questions or require assistance, feel free to reach out to our customer support team during the specified hours.

Purchasing and Shipping

What Payment Methods Are Accepted?

At Super Duper Body, we want your shopping experience to be as convenient and secure as possible. To ensure seamless transactions, we offer a variety of payment methods to suit your preferences. Here are the supported payment options on our website: 

PayPal: quick and secure payments using your PayPal account. 
iDEAL: direct online transfers for customers in the Netherlands. 
Credit Card: we accept major credit cards for a hassle-free checkout experience.
Bancontact: convenient payments for our customers in Belgium.
SEPA Bank Transfer: transfer funds directly from your bank account within the SEPA zone.
EPS: an electronic payment system for customers in Austria.
KBC/CBC: seamless payments for customers with KBC or CBC accounts.
Belfius: easy and secure payments for Belfius account holders.
Sofort: instant bank transfers for customers in selected European countries.
Giropay: a popular payment method for customers in Germany. Rest assured, your financial information is handled with the utmost security and privacy. 

Choose the payment method that suits you best and enjoy a worry-free shopping experience at Super Duper Body. If you have any questions or need assistance with the payment process, please don't hesitate to reach out to our customer support team during business hours. 

Is buying online safe?

Absolutely! We've got all the security measures in place, from encryption wizardry to tech-savvy dragons (just kidding about the dragons). Your information is secure, rest assured.

Does Super Duper Body ship overseas?

Certainly! We proudly offer worldwide shipping to bring our skincare to your doorstep, no matter where you are. Different shipping fees apply to various countries, ensuring a seamless delivery experience. In the rare event that your country isn't listed, please reach out to us, and we'll promptly address the situation to make sure you have access to our exceptional skincare products. 

Where does my shipping come from?

We ship from our warehouse in Belgium. Your order is carefully handled by our dedicated team. From our warehouse to your doorstep, we've got your skincare journey covered. 

Can I track my order?

Yes, you can track your order. We'll send you a tracking link via email after the package has been dispatched. Keep an eye on your inbox for updates on the status of your Super Duper Body delivery.

Products and Ingredients

Does Super Duper Body test on animals?

No, Super Duper Body does not conduct any testing on animals. We are committed to cruelty-free practices and prioritize the ethical treatment of all living beings. 

Does Super Duper Body use natural ingredients?

Yes, we are committed to incorporating natural ingredients into our skincare formulations. We strive to maximize the use of natural components, limited only by the advancements of current scientific capabilities. As a result, our skincare products typically contain 98% to 99% natural ingredients. We believe in the harmonious blend of science and nature to deliver effective and conscientious skincare. 

Are Super Duper Body skincare products vegan?

Yes, Super Duper Body products are entirely vegan. We exclusively use vegan ingredients in our formulations, as we believe in the possibility of substituting any animal-derived components with plant-based alternatives. Our commitment to vegan ingredients ensures that our skincare aligns with ethical and compassionate principles.

Can Super Duper Body products be used while being pregnant? 

Yes, all Super Duper Body products are deemed safe for use during pregnancy. Our formulations have been thoroughly assessed and are proven to be suitable for pregnant women. Specifically, our Balancing Bliss is designed to aid women dealing with pregnancy acne. Additionally, our CBD-infused products are formulated in a way that ensures CBD does not enter the bloodstream under any circumstances. We strive to provide skincare solutions that align with the highest standards of safety.

What fregrances are used in Super Duper Body products?

Super Duper Body products feature natural fragrances derived from botanical sources. Our commitment to using natural ingredients extends to the fragrances in our products. Both Balancing Bliss and Drop the Dirt share a subtle natural fragrance of cherry blossoms, which provides a therapeutic and dreamy experience, as if you're surrounded by the delicate scent of cherry blossoms and flowers. 

What's the shelflife of Super Duper Body products? 

Our products are designed to maintain their quality over time. Each product carries a 3M or 6M logo, indicating that they are guaranteed to remain effective and safe for use for at least 3 or 6 months after the initial opening. We recommend adhering to these guidelines for optimal results and to ensure the continued efficacy of our skincare formulations. 

Skin Concerns

How long till I can see results? 

The timeframe to see results with any skincare product varies depending on individual factors and the specific product used. Generally, some users may notice positive changes in their skin's texture and appearance within a few weeks of consistent use, but some even notice a change after the first use of our products.  However, skincare outcomes are unique to each person, and factors such as skin type, concerns, and overall health can influence the time it takes to see noticeable results. For a personalized assessment, feel free to reach out to our skincare experts who can provide guidance based on your specific needs. Consistency is key, and we're here to support you on your skincare journey.
We have a very loyal customer base. People who use Super Duper Body products once, tend to continue to comback for smooth and glowing skin.

Do I need to double cleanse? 

Double cleansing can be beneficial for thoroughly removing impurities, makeup, and sunscreen from your skin. The first cleanse helps to break down these substances, while the second cleanse ensures a deeper, more effective clean. This process is particularly useful in the evening to provide a clean canvas for your nighttime skincare routine. The need for double cleansing depends on individual preferences, skin type, and the products used. However, when using make-up, it's especially recommended to double cleanse to ensure complete removal of these products from your skin. Experiment to see what works best for your skin, and adjust your routine accordingly.

In which order should I use Super Duper Body products? 

For an optimal skincare routine, we recommend the following steps:

1. Cleanse: Start with our Drop the Dirt Gentle Purifying Cleansing Cream to cleanse your facial skin. Gently remove any impurities, leaving your skin fresh and ready for the next steps.
2. Hydrate: After cleansing and drying the skin, apply the Balancing Bliss Revitalizing Facial Oil. This lightweight oil is designed to nourish and revitalize your skin, promoting a healthy glow.
3. Moisturize: Follow up with a moisturizer (coming soon) to lock in the benefits of the Balancing Bliss Revitalizing Facial Oil and provide additional hydration to your skin.

This regimen is crafted to enhance your skincare routine, promoting a balanced and radiant complexion. Adjustments can be made based on your individual needs, and we're here to assist you on your journey to healthy, beautiful skin. 

Is Super Duper Body OK to use for sensitive skin?

Certainly! Our products are specifically formulated with sensitivity in mind. Our formulations undergo rigorous testing on sensitive human skin to ensure a perfect result with no unwanted irritations. You can trust that our products are crafted to be gentle and suitable for sensitive skin types. If you have specific concerns or questions, feel free to reach out, and our skincare experts will be happy to provide personalized guidance. 

I have oily skin, can I use Super Duper Body skincare?

Absolutely! Super Duper Body skincare is formulated to address the needs of oily skin. Our skincare products, infused with CBD, are designed to regulate and balance the skin, helping to reduce excess oiliness and promote a more normalized natural sebum production. You can confidently incorporate our skincare range into your routine to achieve a balanced and healthier complexion. If you have specific concerns or questions, our skincare experts are here to assist you on your journey to radiant, well-balanced skin.

I have dry skin, can I use Super Duper Body skincare?

Ofcourse! Super Duper Body is thoughtfully formulated to cater to the needs of dry skin. Our products, enriched with CBD, are designed to regulate and balance dry skin, promoting optimal hydration and normalizing natural sebum production. You can confidently integrate our skincare line into your routine to address dryness and nurture a well-moisturized complexion. If you have specific concerns do not hesitate to reach out to us.

I have mature skin, can I use Super Duper Body skincare?

For sure! The inclusion of CBD in our formulations plays a key role in regulating and balancing mature skin. The carefully selected ingredients work in harmony to promote a more youthful and revitalized complexion. You can confidently incorporate our skincare products into your routine for effective anti-aging benefits.

I have teenage skin, can I use Super Duper Body skincare?

Absolutely! Our formulations, enriched with CBD and other carefully selected ingredients, are designed to regulate and balance teenage skin. Moreover, our CBD skincare is formulated to not only keep your skin moisturized but also to promote a youthful appearance and prevent the onset of wrinkles. By incorporating our skincare products into your routine, you can nurture a healthy complexion and work towards maintaining a smooth skin.

I have acne prone skin, can I use Super Duper Body skincare?

Certainly! Super Duper Body products are specially formulated to address the needs of acne-prone skin. Our products, infused with CBD, are designed to regulate and balance sebum production, a key factor in combating acne. For optimal results, it is crucial to cleanse your skin thoroughly before applying any other product. Proper cleansing ensures that your pores are free from dirt, allowing the acne-fighting properties of our skincare products to work effectively. If you have specific concerns or require personalized advice, our skincare experts are here to assist you on your journey to clearer, healthier skin.